How long does it take to receive my portrait? 

• Most digital files will be available via email within 48-72 hours.
• Other orders ship within 1-2 weeks

What makes a good photo? 

• Photo is taken in a bright area, ideally without any filter 
• Head to shoulder photo, shot at head level
• Not a blurry photo or we will miss the details 
• If the photo you have provided does not meet the standards, we will contact you for a new one. This is to ensure your receive a top quality product.

Need help with printing? 

• Your digital file will be sent to you in an A1 size. This will allow you to resize your portrait (smaller than A1) into your preferred size without losing any resolution.
• Print at home or your local print shop. We recommend to print on at least 230gsm 
•  If you need further assistance, contact us at petsandprintco@gmail.com 

Can I preview my portrait before the delivery? 

• Yes, you will receive digital proof within 48-72 hours. 

Not happy with your portrait? 

• We provide unlimited round of edits with each purchase. 
• This does not include redrawing a completely new portrait. 

Cancellation of an order

• The creation of your portrait is started promptly after the order has been placed. If you need to cancel an order, contact us within 1 hour of your order and we will process a refund at our discretion. After 1 hour, cancellation will not be permitted.